Printmark Technologies

Refund Policy

Refund, Cancellation & Return Policy

Last Updated: 01 October 2026

At Printmark Technologies Pvt. Ltd., we strive to ensure that every product reaches you safely and performs as represented.

This Refund, Cancellation & Return Policy explains the circumstances under which an order may be cancelled, returned, replaced or refunded when products are purchased through www.printmark.net.in.

1. Products Covered

This policy applies to products purchased directly through the Printmark website, including:

  • Laser Printers

  • Multifunction Printers / MFDs

  • Colour Printers

  • Genuine Toner Cartridges

  • Consumables

  • Accessories

  • Other products offered through the website

Specific product-level return conditions may be displayed on the product page or at checkout.

2. Order Cancellation

Before Dispatch

Customers may request cancellation before the order is dispatched.

Where cancellation is accepted, the amount paid for the cancelled product will be refunded through the original payment method, subject to applicable deductions, if any.

After Dispatch

Once an order has been dispatched, cancellation may not always be possible.

Customers should contact Printmark Customer Support immediately. Depending on the shipment status, Printmark may:

  • Stop delivery where possible;

  • Arrange return-to-origin;

  • Accept the product after delivery under applicable return conditions; or

  • Process the matter as a return/replacement request.

3. Cancellation by Printmark

Printmark may cancel an order in circumstances including:

  • Product becoming unavailable

  • Incorrect product or pricing information

  • Payment failure

  • Delivery address/serviceability issues

  • Suspected fraudulent transactions

  • Technical errors

  • Duplicate or abnormal orders

  • Regulatory restrictions

  • Other circumstances where fulfilment is not reasonably possible

If an order is cancelled after payment has been received, Printmark will initiate the applicable refund.

4. Delivery Damage

Customers are requested to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, customers should:

  1. Photograph the package before opening.

  2. Note the damage with the delivery partner where possible.

  3. Open the package carefully.

  4. Photograph any product or accessory damage.

  5. Contact Printmark promptly.

Claims relating to transit damage should ideally be reported within 48 hours of delivery or within such other period as specified on the order or product page.

5. Wrong Product Delivered

If Printmark delivers a product different from the product ordered, please contact us promptly.

After verification, Printmark may arrange:

  • Pickup of the incorrect product; and

  • Delivery of the correct product.

Where applicable, customers should retain the original packaging, accessories, manuals and invoice until the issue is resolved.

6. Dead on Arrival (DOA)

If a printer or MFD is received in a non-functional condition, the customer should contact Printmark Customer Support immediately.

The product may be subject to technical verification to determine whether the issue qualifies as a DOA case.

Where a DOA claim is accepted, Printmark may, depending on the circumstances:

  • Repair the product;

  • Replace the affected product;

  • Replace defective components; or

  • Provide another appropriate remedy.

The applicable remedy may depend on the product, purchase terms and applicable law.

7. Defective Product During Warranty

A product developing a fault after installation does not automatically qualify for a refund.

Where the product is covered by warranty, Printmark will generally provide the applicable warranty remedy, which may include:

  • Remote technical support

  • Onsite diagnosis

  • Repair

  • Replacement of defective parts

  • Product replacement where applicable

Please refer to the Printmark Warranty Terms & Conditions.

8. Return of Unused Products

Where a return is permitted for a particular product, the product generally must be:

  • Unused

  • In original condition

  • In original packaging

  • Complete with accessories

  • Complete with manuals/documentation

  • Accompanied by the original invoice

  • Free from physical damage

  • Not activated or installed, where applicable

Return eligibility may vary by product category and shall be confirmed by Printmark.

9. Toner & Consumables

Due to the nature of consumable products, opened, installed or used toner cartridges and other consumables are generally not eligible for return solely because of change of mind or ordering error.

However, defective, damaged, incorrect or incorrectly supplied consumables may be eligible for replacement or other applicable remedy after verification.

Customers should not open or install a consumable if they believe the wrong product has been supplied.

10. Product Accessories

Accessories may be returned or replaced where permitted by the applicable product listing and provided they meet the applicable return conditions.

11. Change of Mind / Incorrect Product Ordered

Returns based solely on change of mind, ordering the wrong model, selecting an incorrect configuration or no longer requiring the product may be subject to product-specific return conditions.

Printers and MFDs may require additional verification because they are technical products and may involve installation, configuration or activation.

Any applicable return shipping, restocking or other permitted charges will be communicated before the return is processed.

12. Products Not Eligible for Return

Subject to applicable law, the following may generally not be eligible for return:

  • Used consumables

  • Opened toner cartridges

  • Products damaged after delivery due to customer handling

  • Products modified or repaired without authorization

  • Products damaged due to improper installation

  • Products damaged due to incompatible consumables

  • Products damaged due to electrical conditions or misuse

  • Products altered after delivery

  • Products returned without required accessories where such accessories are material to the return

  • Products specifically identified as non-returnable on the product page

This does not affect rights available to customers under applicable law for defective, misrepresented or incorrectly supplied products.

13. How to Request a Return / Replacement

Customers may contact Printmark through:

Customer Support: 1800-309-9639

Email: support@printmark.net.in

Please provide:

  • Order number

  • Customer name

  • Product model

  • Serial number, where applicable

  • Invoice

  • Date of delivery

  • Reason for return

  • Photographs/videos where relevant

Printmark may request additional information for verification.

14. Return Verification

Before approving a return, Printmark may verify:

  • Order details

  • Serial number

  • Product condition

  • Packaging

  • Accessories

  • Invoice

  • Reported defect

  • Installation status

  • Warranty status

For technical products, Printmark may arrange a technical inspection before determining the appropriate remedy.

15. Refund Process

Once a refund has been approved, Printmark will initiate the refund to the original payment method or through another permitted method where appropriate.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Printmark is not responsible for delays caused solely by the payment provider or banking system.

16. Refund Amount

The refund amount will depend on the circumstances of the cancellation or return.

Where applicable, the refund may include:

  • Product price

  • Applicable taxes

  • Eligible delivery charges

Permitted deductions, where applicable, may include:

  • Return shipping costs

  • Restocking charges

  • Installation charges already incurred

  • Other charges expressly disclosed and permitted under applicable terms

No deduction will be made where prohibited by applicable law.

17. Replacement

Where a replacement is approved, Printmark will arrange replacement subject to product availability.

If the same model is unavailable, Printmark may offer:

  • An equivalent product;

  • An alternative solution; or

  • A refund,

subject to applicable terms and customer agreement.

18. Warranty vs Refund

A product fault during the warranty period does not automatically create a right to a refund.

Depending on the nature of the issue and applicable terms, Printmark may first provide warranty service, repair or replacement.

Nothing in this policy limits any mandatory rights available to customers under applicable law.

19. Installation & Service Charges

Where installation, configuration or service has already been completed, such services may not be refundable merely because the customer subsequently requests cancellation or return, except where required by applicable law or the specific order terms.

20. Promotional Products & Offers

Products purchased under special promotions, bundled offers or discounted schemes may have specific cancellation and return conditions.

The applicable conditions will be displayed with the relevant offer or communicated at the time of purchase.

21. Fraudulent or Abusive Returns

Printmark reserves the right to investigate unusual or potentially fraudulent return activity.

This may include repeated claims involving:

  • Missing products

  • Damaged products

  • False delivery claims

  • Serial-number discrepancies

  • Unauthorized returns

  • Abnormal order/return patterns

Any action taken will be subject to applicable law.

22. Government, PSU & Enterprise Orders

Orders placed through Government procurement platforms, GeM, purchase orders, tenders, contracts, rate contracts or enterprise agreements may be governed by their specific contractual terms.

Where a specific contract or purchase order contains different provisions concerning cancellation, returns, replacement, warranty or refund, those provisions may prevail over this standard website policy to the extent applicable.

23. Contact Us

For cancellation, return, replacement or refund assistance:

Printmark Technologies Pvt. Ltd.

Toll Free: 1800-309-9639

Email: support@printmark.net.in

Sales: sales@printmark.net.in

Website: www.printmark.net.in

Support Hours: Monday–Saturday | 10:30 AM–6:30 PM

Our Commitment

We aim to handle every return, replacement and refund request fairly, transparently and efficiently.

Our objective is simple:

Right Product. Reliable Service. Hassle-Free Support.

Printmark Technologies Pvt. Ltd.

Make in India. Built for India. Ready for the World.