Privacy Policy

Last Updated: 01 October 2026

Printmark Technologies Pvt. Ltd. ("Printmark", "we", "us" or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Printmark collects, uses, stores, processes and protects information when you visit or use www.printmark.net.in, create an account, purchase our products, register a product or warranty, request service, contact us, or otherwise interact with our website and services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Printmark

Printmark Technologies Pvt. Ltd. is a Make in India OEM providing Laser Printers, Multifunction Devices, Genuine Toner Cartridges, Consumables and enterprise printing solutions.

Our website enables customers to:

• Browse and purchase products

• Create and manage customer accounts

• Place and track orders

• Make online payments

• Register products and warranties

• Raise service requests

• Download drivers, firmware and product documentation

• Contact our sales and support teams

• Subscribe to relevant communications and updates

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Account Information

When you create an account, we may collect:

• Name

• Email address

• Mobile number

• Password or authentication information

• Account preferences

• Communication preferences

B. Order & Purchase Information

When you purchase a product, we may collect:

• Customer name

• Billing address

• Shipping address

• Mobile number

• Email address

• Product details

• Order number

• Invoice information

• Purchase history

• GSTIN and business information, where provided

• Delivery and installation details

C. Payment Information

Payments may be processed through third-party payment gateways.

Printmark generally does not require or store your complete debit card, credit card, CVV or internet banking credentials on its own servers.

Payment-related information may be processed directly by the applicable payment service provider in accordance with its privacy and security policies.

D. Product Registration & Warranty Information

When registering a Printmark product, we may collect:

• Product model

• Serial number

• Invoice date

• Installation date

• Customer/account name

• Installation address

• Contact person

• Phone number

• Email address

• Purchase invoice

• Service and warranty information

E. Service & Support Information

When you raise a service request, we may collect:

• Product model and serial number

• Service request number

• Installation location

• Problem description

• Photographs or documents uploaded by you

• Communication records

• Service history

• Engineer visit and resolution details

F. Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Approximate usage information

• Date and time of access

• Referral information

• Cookies and similar technologies

3. How We Use Your Information

We may use personal information for legitimate business and service purposes, including:

• Processing and fulfilling orders

• Delivering purchased products

• Processing payments

• Generating invoices

• Providing installation services

• Registering products and warranties

• Providing customer and technical support

• Processing service requests

• Communicating order and delivery updates

• Responding to enquiries

• Managing customer accounts

• Providing product-related information

• Improving our website and services

• Detecting and preventing fraud, misuse and unauthorized activity

• Maintaining business, accounting and tax records

• Complying with applicable laws and regulatory requirements

• Managing disputes and enforcing applicable terms

Where consent is required for a particular processing activity, we will seek consent in an appropriate manner.

4. Marketing Communications

Where permitted and where you have provided the necessary consent or other lawful basis, we may send you information regarding:

• New products

• Product updates

• Service updates

• Offers and promotions

• Relevant newsletters

• Maintenance or support information

You may opt out of promotional communications by using the unsubscribe facility provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, payments, warranties, service requests or other transactions.

5. Cookies

Printmark may use cookies and similar technologies to:

• Keep you signed in

• Maintain shopping-cart functionality

• Remember preferences

• Improve website performance

• Understand website usage

• Improve customer experience

• Support security and fraud prevention

• Measure the effectiveness of website features and communications

You may configure your browser to block or delete cookies. Certain website functions may not operate correctly if essential cookies are disabled.

Where required, non-essential cookies will be used subject to applicable consent requirements.

6. Sharing of Information

Printmark does not sell your personal information as a commercial product.

We may share relevant information with trusted service providers and business partners where necessary to provide our products and services.

These may include:

• Payment gateway providers

• Logistics and courier partners

• Installation and service partners

• IT and cloud service providers

• Website and hosting providers

• Customer-support platforms

• Communication service providers

• Professional advisers

• Auditors

• Legal and regulatory authorities where required

Third parties receiving information from Printmark are expected to process such information only for appropriate purposes and maintain reasonable safeguards.

7. Payment Processing

Online payments may be processed through third-party payment gateways.

When you make a payment, the applicable payment provider may collect and process payment information under its own terms and privacy policy.

Printmark does not request your payment card PIN, CVV or online banking password through email, telephone or customer-support channels.

Never share your OTP, PIN, CVV or banking password with anyone claiming to represent Printmark.

8. Data Security

Printmark takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include:

• Access controls

• Authentication mechanisms

• Secure communication technologies

• Monitoring and logging

• Restricted access to customer information

• Backup and recovery procedures

• Vendor and service-provider controls

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services

• Warranty and service support

• Maintaining financial and tax records

• Resolving disputes

• Preventing fraud

• Complying with legal and regulatory obligations

• Establishing or defending legal claims

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and contractual requirements.

10. Your Rights

Subject to applicable law and the circumstances of processing, individuals may have rights relating to their personal data, including rights concerning:

• Access to information about processing

• Correction of inaccurate or incomplete information

• Updating personal information

• Withdrawal of consent where consent is the applicable basis

• Erasure/deletion where applicable

• Grievance redressal

• Other rights available under applicable data-protection law

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish India's framework for processing digital personal data and provide mechanisms concerning consent, rights and grievance handling.

Requests may be submitted using the contact details provided below.

11. Children's Privacy

Our website is intended primarily for adults and business, institutional and organizational customers.

We do not knowingly seek to collect personal information from children except where permitted and appropriately authorized under applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites, payment providers, logistics platforms, social-media services or other external services.

Printmark is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing personal information.

13. Business Transfers

If Printmark undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

14. Changes to this Privacy Policy

Printmark may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with the revised "Last Updated" date.

15. Contact & Grievance Redressal

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact us.

Printmark Technologies Pvt. Ltd.

Privacy / Grievance Contact: Ravi Srivastava / General Manager

Email: [privacy@printmark.net.in]

Customer Support: 1800-309-9639

 

We will endeavour to address privacy-related requests and grievances within the period prescribed under applicable law.

Our Commitment

Your Trust. Our Responsibility.

Printmark is committed to responsible data handling, transparent business practices and protecting the information entrusted to us by our customers, partners and users.

Printmark Technologies Pvt. Ltd.

Make in India. Built for India. Ready for the World.